Shipping policy

Order Status

Once your order is packed and shipped, you will get a notification with your tracking information.

Shipping & Fulfilment Timeline

You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple days for processing. Once shipped, most domestic orders take anywhere from 3 to 7 days to arrive depending on the efficiency of your local postal service. 

Shipping Costs

All orders ship standard USPS or UPS. Please email us if you'd like another option.

• $25: Orders over $250
• $15: Orders between $100 - $250
• $8.50: Orders under $100

International Shipping

Neighbors General Store only ships to the United States at this time. If you'd like to place an international order, please email us and we can give you a custom shipping quote.

Lost Orders

For packages lost in transit, please email hello@neighborsgeneralstore.com and we'll do what we can to track it down or send you a replacement.

Cancel an Order

If you need to change or cancel your order, please contact us within 24 hours. If the order has already shipped, we cannot cancel it, but can process it as a return.

Online Exclusives

We carry select items that are exclusively available online and not in-store. They ship directly from the supplier, potentially leading to split shipments for orders with multiple items. You will receive multiple shipping confirmations in this case.